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It's the principle in the matter of how they conduct with the public and treat citizens with abuse of authority and power. I am not worried about the drinks, I can live without them, as well as any future service of possibly being a patron once again, nor would I suggest any of my friends or even strangers who would possibly ask me not to go here due to poor conduct. There are things called invisible disabilities, to which education of such as been more predominant. I am horrified at the way the new management believes is proper protocol in the handling of any citizen, let alone one who is disabled and to deny any acknowledgement of disability with a vested service dog. I had politely asked to speak with the owner of the establishment to speak with him on the policies concerning the treatment of citizens within his establishment whether disabled or not, to which I was even denied contact with the owner, but was told I could come in to write an official complaint instead. And again when I called to address this issue in a calm manner, management still expressed aggression towards me over the phone, stated they did not know I had a disability when I had already stated I had a vested service dog as well. I feel this was way excessive over a drink, and the fact I clearly had a marked service dog in vest, so publicly stating I had some kind of disability even if not physically seen. I felt attacked from the start, when 1 security guard politely informing me of change in management and my change in access to said drink would have sufficed perfectly fine, instead felt verbally jumped and energetically attack surrounded as I was over a drink, as if I was a hardened criminal about to rob the place. Being compliant and completely polite towards their aggression and excessive use of power I complied with their wording, and yet was still pressed upon. I had permission from previous management to get said drinks during my physical therapy walks so had no clue on change in management.

Came in to get a drink of water on a hot walk and 4 adult men, 3 of which were fully security guard equipped, came up on me as if I was robbing the place.

I am severely disappointed in the ethical handling of a mentally disabled woman with a visibly marked service dog.

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